Privacy Policy

1. Introduction

jilicity88 ("we", "us", or "our") operates the online gaming platform accessible at jilicity88.lat. This Privacy Policy describes our practices regarding the collection, use, storage, and disclosure of personal information when you access or use our services — including our live dealer casino, video slots, and sportsbook betting products.

This policy is aligned with the Malaysian Personal Data Protection Act 2010 (PDPA) and applies to all users who register, browse, or transact on our platform, regardless of whether you are based in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, or any other location within Malaysia.

By creating a jilicity88 account or continuing to use our website after being presented with this policy, you acknowledge that you have read and understood the terms outlined herein. If you do not agree to this policy, please discontinue use of the platform immediately.

2. Personal Data We Collect

jilicity88 collects personal data through several channels: direct registration input, account usage, payment processing, and automated technical logs. We collect only what is proportionate and necessary for each purpose.

Registration and Account Data

• Identity data: Full legal name, date of birth, nationality, and NRIC or passport number (required for identity verification).
• Contact data: Email address, Malaysian mobile number, and residential address (city and postcode at minimum).
• Login credentials: Username and hashed password. We never store plain-text passwords.
• Preference data: Language preference (English, Bahasa Melayu, or Mandarin), communication opt-in status, and responsible gaming settings.

Financial and Transaction Data

• Deposit and withdrawal amounts denominated in MYR.
• Payment method tokens — such as Touch n Go eWallet references, Boost transaction IDs, Maybank or CIMB transfer references, and GrabPay identifiers. We do not store full bank account numbers.
• Crypto transaction hashes where USDT TRC20 transfers are used.
• Transaction history including dates, amounts, and game references.

Technical and Usage Data

• IP address, device type, operating system, and browser version.
• Session duration, pages visited, game titles played, and betting patterns.
• Cookies, session tokens, and similar tracking technologies (see Section 7).

Verification Data (KYC)

• Scanned copies of government-issued photo identification (MyKad, passport).
• Proof of address documentation, where required under anti-money laundering (AML) compliance obligations.

3. How We Use Your Data

jilicity88 processes your personal data on the following lawful bases: performance of a contract (providing the gaming service you signed up for), compliance with legal obligations, protection of legitimate interests, and — where applicable — your explicit consent.

• Account management: Creating and maintaining your jilicity88 account, verifying your identity, and processing deposits and withdrawals in MYR.
• Service delivery: Enabling access to live casino tables, slot games, blackjack, roulette, and sportsbook betting on Malaysian and international events such as the Malaysia Super League, EPL, and UFC.
• Customer support: Responding to queries submitted via email or live chat in English, Bahasa Melayu, or Mandarin.
• Fraud prevention and security: Detecting unusual login activity, identifying suspicious transactions, and upholding platform integrity.
• Regulatory compliance: Fulfilling AML, know-your-customer (KYC), and data retention obligations under applicable law.
• Responsible gaming: Monitoring gaming patterns and enforcing self-exclusion or deposit limit requests in accordance with our Responsible Gaming policy.
• Marketing communications: Sending promotional offers, bonus notifications, and loyalty program updates — only if you have opted in and only to your registered contact details.
• Platform improvement: Analysing aggregated, anonymised usage data to improve game selection, site speed, and overall user experience.

We do not use your personal data to make fully automated decisions that produce significant legal effects on you without human review.

4. Sharing Your Personal Data

jilicity88 does not sell, rent, or trade your personal data to third parties for commercial gain. We may share data in the following limited circumstances only:

• Payment processors: We share transaction data with licensed payment service providers — including Touch n Go, Boost, Maybank, CIMB, Hong Leong Bank, and GrabPay — strictly to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC partners may receive your identity documents to fulfil our AML compliance obligations.
• Game content providers: Game studios and live dealer operators may receive anonymised session data to facilitate gameplay and resolve disputes.
• Legal authorities: We will disclose personal data where required to do so by a court order, regulatory authority, or lawful government request under Malaysian law.
• Corporate transactions: In the event of a merger, acquisition, or sale of assets, personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third-party processors are contractually required to maintain equivalent levels of data protection and to use your data exclusively for the purposes we specify.

5. Data Security Measures

jilicity88 employs technical, administrative, and physical security measures to protect your personal data from unauthorised access, accidental loss, disclosure, alteration, or destruction. While no system is perfectly secure, we implement industry-standard safeguards across the platform.

• Encryption in transit: All data transmitted between your device and our servers is encrypted using TLS 1.3 or higher.
• Encryption at rest: Sensitive data fields — including passwords, payment tokens, and KYC documents — are encrypted before being stored in our database.
• Access controls: Personal data is accessible only to jilicity88 staff who require it for their assigned duties. Access is logged and monitored.
• Regular audits: We conduct periodic security reviews and vulnerability assessments, with penetration testing performed by independent third-party specialists.
• Firewall and intrusion detection: Our infrastructure is protected by enterprise-grade firewalls and real-time monitoring systems.
• Incident response plan: In the unlikely event of a data breach, we have a documented response plan to contain, investigate, and notify affected individuals and relevant authorities in accordance with Malaysian data protection law.

You also play a role in security. Do not share your jilicity88 login credentials with anyone, and always log out after using a shared or public device. If you suspect unauthorised access to your account, change your password immediately and contact our support team.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law — whichever is longer.

• Active accounts: Data remains on file for the lifetime of your account and for a reasonable period after closure to resolve disputes or comply with regulatory requirements.
• Closed accounts: Once you close your account, we retain transaction and identity records for a minimum of seven years to comply with AML and tax reporting obligations under Malaysian law.
• Marketing records: If you opt out of marketing communications, we suppress your contact details but retain a minimal record to honour your opt-out preference.
• Technical logs: Server logs and IP records are typically retained for 90 days for security and troubleshooting purposes, then deleted or anonymised.

If you wish to request early deletion of your data, you may submit a request under your data subject rights (see Section 9). We will assess whether we can honour this request while meeting our legal obligations.

7. Cookies and Tracking Technologies

jilicity88 uses cookies and similar technologies to recognise your device, keep your session secure, remember your preferences, and gather analytical data that helps us improve site performance.

Types of Cookies We Use

• Essential cookies: Required for login, account access, and secure transaction processing. These cannot be disabled without breaking core functionality.
• Preference cookies: Remember your language choice, timezone, and other customisable settings.
• Performance cookies: Track page load times, error rates, and site traffic patterns to help us optimise the user experience. Data is aggregated and anonymised.
• Marketing cookies: Allow us to show you relevant promotions based on your activity. You can disable these through your browser settings or by opting out in your account preferences.

Most browsers accept cookies by default, but you can configure your settings to block or delete them. Disabling essential cookies may prevent you from logging in or placing bets. For more details on managing cookies, visit your browser's help documentation.

8. Third-Party Links

Our platform may occasionally link to external resources such as payment gateways, game studio homepages, or responsible gaming organisations. jilicity88 is not responsible for the privacy practices or content of these third-party sites.

We encourage you to review the privacy policies of any external site before submitting personal information. This jilicity88 Privacy Policy applies solely to data collected on jilicity88.lat and does not extend to third-party platforms.

9. Your Data Subject Rights

Under the Malaysian Personal Data Protection Act 2010, you have the following rights regarding your personal data held by jilicity88:

• Right of access: Request a copy of the personal data we hold about you, along with details about how it is being used.
• Right to rectification: Ask us to correct inaccurate or incomplete information in your account profile.
• Right to erasure: Request deletion of your personal data where it is no longer necessary for the purposes collected, or where you withdraw consent (subject to legal retention obligations).
• Right to data portability: Receive a copy of your data in a structured, commonly used, and machine-readable format, or request transfer to another service provider where technically feasible.
• Right to object: Object to processing based on legitimate interests, or opt out of direct marketing at any time.
• Right to restrict processing: Request temporary suspension of data processing in certain circumstances, such as while we verify the accuracy of your information.

To exercise any of these rights, contact us via the methods listed in Section 11. We will respond to your request within 21 days in accordance with PDPA requirements. Identity verification may be required to prevent unauthorised disclosure.

If you believe we have not handled your data appropriately, you may lodge a complaint with the Personal Data Protection Commissioner of Malaysia.

10. Children's Privacy

jilicity88 services are intended solely for adults aged 21 and above. We do not knowingly collect, process, or retain personal data from individuals under this age.

If a parent or guardian becomes aware that a minor has registered with jilicity88, please contact us immediately. We will promptly delete the account and all associated data. If we discover through our own verification processes that a user is underage, we will take the same action without delay.

Protecting minors from gambling harm is a core principle of our Responsible Gaming policy.

11. Contact Information

If you have questions about this Privacy Policy, wish to exercise your data subject rights, or need to report a privacy concern, you can reach the jilicity88 Data Protection team using the contact details below:

Email: support@jilicity88.lat
Subject line: Privacy Inquiry — [Your Account Username]
Response time: Within 21 days

For urgent account security issues, please use our live chat support available 24/7 on the jilicity88 platform in English, Bahasa Melayu, or Mandarin.

12. Changes to This Policy

jilicity88 may update this Privacy Policy periodically to reflect changes in our data practices, services, or legal requirements. When we make material changes, we will notify registered users via email and display a prominent notice on the platform homepage at least 14 days before the updated policy takes effect.

The "Last Updated" date at the top of this document indicates the most recent revision. We encourage you to review this policy periodically to stay informed about how we are protecting your personal data.

Continued use of jilicity88 services after an updated policy takes effect constitutes acceptance of the revised terms.

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Malaysia. Any disputes arising from this policy or our data practices shall be subject to the exclusive jurisdiction of the Malaysian courts.

For international users accessing jilicity88 from jurisdictions outside Malaysia, you acknowledge that your data may be transferred to and processed in Malaysia, and that Malaysian data protection standards will apply.